{"id":35066,"date":"2024-08-27T19:28:23","date_gmt":"2024-08-27T17:28:23","guid":{"rendered":"https:\/\/choketopus.com\/returns-and-complaints\/"},"modified":"2024-08-27T19:28:24","modified_gmt":"2024-08-27T17:28:24","slug":"returns-and-complaints","status":"publish","type":"page","link":"https:\/\/choketopus.com\/en\/returns-and-complaints\/","title":{"rendered":"Returns and Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35066\" class=\"elementor elementor-35066 elementor-5810\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf941b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf941b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9bf8018\" data-id=\"9bf8018\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-878fa23 elementor-widget elementor-widget-heading\" data-id=\"878fa23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Is the size not right, or is there a defect in the product?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a14ca8 elementor-widget elementor-widget-heading\" data-id=\"3a14ca8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">It can happen. Even a master carpenter sometimes makes a mistake, a seamstress can sew something wrong, and so on... <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-be35dc0 elementor-widget elementor-widget-text-editor\" data-id=\"be35dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Just email us at info@choketopus.com.&nbsp;<\/p>\n<p style=\"text-align: center;\">We\u2019ll send you a label for Z\u00e1silkovna, you pack the clothing, and with the label, drop it off at any Z\u00e1silkovna drop-off point. The package will come back to us at our expense. We\u2019ll either exchange the defective or ill-fitting item, or send your money back. And the receipt? Don\u2019t worry about it&#8230; all you need is your order number. We\u2019ll find you \ud83d\ude42&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d7177fa elementor-widget elementor-widget-text-editor\" data-id=\"d7177fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">There\u2019s no need to stress, we\u2019re here for you, and we\u2019ll do our best to accommodate you. But for your peace of mind, here\u2019s some legal reading material for those long evenings: <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb4d7a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7eb4d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c45514d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c45514d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50dd623a\" data-id=\"50dd623a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d880c7b elementor-widget elementor-widget-text-editor\" data-id=\"7d880c7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The buyer has the right to withdraw from the purchase agreement within fourteen (14) days of receiving the goods, and if the purchase agreement involves multiple types of goods or the delivery of several parts, this period runs from the day of receipt of the last delivery of goods. Withdrawal from the purchase agreement must be sent to the seller within 14 days. The buyer may send the withdrawal from the purchase agreement, among other things, to the seller&#8217;s business address (listed above) or to the seller&#8217;s email address (<a href=\"mailto:info@choketopus.com\">info@choketopus.com<\/a>).  <\/p>\n<ul>\n<li>In the event of withdrawal from the purchase agreement within 14 days and according to Article <a href=\"#_bookmark3\">2<\/a> of the terms and conditions, the purchase agreement is canceled from the outset. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract. If the buyer withdraws from the purchase agreement, <strong>the buyer bears the costs of returning the goods to the seller<\/strong>, even if the goods cannot be returned by ordinary postal service due to their nature.  <\/li>\n<\/ul>\n<ul>\n<li>In the event of withdrawal from the contract according to Article <a href=\"#_bookmark3\">2<\/a> of the terms and conditions, the <strong>seller will return the funds received from the buyer within fourteen (14) days from the withdrawal from the purchase agreement by the buyer<\/strong>, in the same manner in which the seller received them from the buyer. The seller is also entitled to return the performance provided by the buyer upon the return of the goods by the buyer or in another way if the buyer agrees and no additional costs are incurred by the buyer. If the buyer withdraws from the purchase agreement, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that the goods have been sent to the seller.  <\/li>\n<\/ul>\n<ul>\n<li>The seller is entitled to unilaterally offset the claim for compensation for damage to the goods against the buyer&#8217;s claim for a refund of the purchase price.<\/li>\n<\/ul>\n<ul>\n<li>Until the goods are received by the buyer, the seller is entitled to withdraw from the purchase agreement at any time. In such a case, the seller will refund the purchase price to the buyer without undue delay, by bank transfer to the account specified by the buyer.<\/li>\n<\/ul>\n<ul>\n<li>If a gift is provided to the buyer along with the goods, the gift agreement between the seller and the buyer is concluded with a condition subsequent, that if the buyer withdraws from the purchase agreement, the gift agreement concerning such a gift loses its effectiveness, and the buyer is obliged to return the provided gift to the seller along with the goods.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Is the size not right, or is there a defect in the product? It can happen. Even a master carpenter sometimes makes a mistake, a seamstress can sew something wrong, and so on&#8230; Just email us at info@choketopus.com.&nbsp; We\u2019ll send you a label for Z\u00e1silkovna, you pack the clothing, and with the label, drop it&hellip;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35066","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Complaints - Choketopus.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/choketopus.com\/en\/returns-and-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Complaints - Choketopus.com\" \/>\n<meta property=\"og:description\" content=\"Is the size not right, or is there a defect in the product? 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